Managed Services &
Application Support (AMS)
We provide reliable ongoing support to maintain performance, security, and scalability — keeping your critical applications running smoothly, day and night.
About Managed Services & Application Support
Preferhub's Managed Services and AMS practice keeps your critical business applications running at peak performance, security, and reliability — long after go-live. From round-the-clock monitoring to proactive maintenance and enhancement, our certified support teams act as a true extension of your IT organisation.
Whether you need L2/L3 support for Oracle, Salesforce, or ServiceNow platforms, ongoing application enhancements, or a fully managed SLA-driven service desk, our team tailors a support model that fits your business — minimising downtime, reducing risk, and freeing your internal teams to focus on strategic initiatives.
Components of Our Managed Services & AMS Solution
We deliver end-to-end managed services and application support across every layer of your enterprise landscape:
24x7 Monitoring & Support (L2/L3)
Round-the-clock monitoring and tiered L2/L3 support ensure issues are detected and resolved before they impact your business.
Application Maintenance & Enhancements
Ongoing bug fixes, patches, and feature enhancements keep your applications secure, stable, and aligned with evolving business needs.
Platform Support (Oracle, Salesforce, ServiceNow)
Specialised support across Oracle, Salesforce, ServiceNow, and other enterprise platforms, delivered by certified platform experts.
SLA-Driven Service Delivery
Clearly defined SLAs and KPIs ensure consistent response times, resolution quality, and measurable accountability.
Incident & Problem Management
Structured incident triage, root-cause analysis, and problem management to prevent recurring issues and reduce business disruption.
Performance & Security Monitoring
Continuous monitoring of application performance, availability, and security posture to catch risks before they escalate.
Release & Patch Management
Coordinated patching, upgrades, and release management that keep your platforms current without disrupting operations.
Service Desk & Ticketing Management
A dedicated service desk handling ticket intake, prioritisation, and resolution tracking across all supported applications.
Benefits of Preferhub's Managed Services & AMS
Partnering with Preferhub for managed services and application support delivers measurable improvements in reliability, cost, and risk:
"Preferhub's AMS team has been an extension of our own IT department. Their 24x7 support and proactive monitoring caught issues before our users even noticed — our uptime has never been better."
— Client, Manufacturing & Operations Sector
Minimised Downtime
Proactive monitoring and rapid incident response keep your critical applications available when your business needs them most.
Predictable, Transparent Costs
Fixed-scope managed services pricing replaces unpredictable break-fix costs with clear, budget-friendly support agreements.
Faster Issue Resolution
Tiered L2/L3 support and defined escalation paths cut average resolution times across incidents and service requests.
Stronger Security Posture
Continuous monitoring and timely patching reduce vulnerabilities and keep your applications compliant with security standards.
Freed-Up Internal Teams
Offloading day-to-day support lets your internal IT staff focus on strategic projects instead of routine maintenance.
Continuous Platform Improvement
Ongoing enhancements and release management ensure your applications keep pace with evolving business requirements.
Our Managed Services Onboarding & Delivery Process
At Preferhub, we follow a structured, low-risk approach to transition and run your managed services engagement:
Transition & Knowledge Transfer
Onboarding your applications, documentation, and existing support processes for a smooth, low-risk transition.
Service Level Definition
Defining SLAs, KPIs, escalation paths, and support tiers aligned to your business priorities and risk tolerance.
Monitoring Setup
Configuring 24x7 monitoring, alerting, and dashboards across applications, infrastructure, and integrations.
Steady-State Support
Delivering day-to-day L2/L3 support, incident management, and service desk operations against agreed SLAs.
Maintenance & Enhancements
Applying patches, fixes, and approved enhancements through a controlled, low-risk change process.
Performance Reporting
Providing regular SLA, KPI, and trend reporting to track service quality and identify improvement areas.
Continuous Optimization
Reviewing support data and feedback to continuously refine processes, automation, and service levels.
Platforms & Tools We Support
Our certified support engineers cover the platforms and tools enterprises rely on most.
Oracle
ERP, E-Business Suite, Fusion, and database support for mission-critical Oracle environments.
Salesforce
Sales Cloud, Service Cloud, and custom Salesforce application support, configuration, and administration.
ServiceNow
ITSM, ITOM, and HRSD platform support, configuration, and ongoing enhancement.
Custom Applications
Support for bespoke and legacy applications built on a wide range of technology stacks.
Monitoring & Observability
Datadog, New Relic, and Splunk for proactive performance and availability monitoring.
ITSM & Ticketing
ServiceNow, Jira Service Management, and Zendesk for structured service desk operations.
Real Results, Real Impact
Preferhub has a proven track record of delivering managed services that stabilise and strengthen enterprise applications.
Stabilising Mission-Critical Oracle ERP for a Manufacturing Enterprise
A manufacturing enterprise's Oracle ERP environment suffered frequent outages and slow break-fix support, disrupting production planning and finance operations.
We deployed a dedicated L2/L3 AMS team with 24x7 monitoring, defined SLAs, and a structured patch management process for the Oracle environment.
Scaling Salesforce Support for a High-Growth SaaS Company
A fast-growing SaaS company's internal team couldn't keep pace with rising Salesforce support tickets and configuration requests as the user base scaled.
We provided ongoing Salesforce administration, enhancement, and SLA-backed support, handling day-to-day tickets while enabling internal teams to focus on strategic CRM initiatives.
Keep Your Applications Running at Their Best with Preferhub
Ready for reliable, SLA-driven support that protects your applications' performance, security, and scalability? Contact us today to schedule a free managed services consultation and find the right support model for your business.
Let's keep your business running, around the clock.
Contact Us
USA
- 200,Union Blvd., Suite 200, Lakewood Colorado-80228,United States of America.
- +1 20 446 1717
- info@preferhub.com